62023 – Customer and information services supervisors
62023 – Customer and information services supervisors
Customer and information services supervisors supervise and coordinate the activities of workers in the following unit groups: Customer service representatives - financial institutions (64400) and Other customer and information services representatives (64409). They are employed by banks, trust companies, credit unions and similar financial institutions, retail establishments, contact centres, insurance, telephone and utility companies and other establishments throughout the private and public sectors.
Profile
Index of titles
Accounts supervisor - financial services
Call centre agent supervisor
Call centre supervisor
Contact centre supervisor
Current accounts supervisor
Customer accounts supervisor
Customer service clerks supervisor
Customer service representative supervisor
Customer service representatives supervisor - financial services
Information clerks supervisor
Safety deposit box supervisor
Savings accounts supervisor
Savings and credit service supervisor
Savings supervisor
Tellers supervisor
Main duties
This group performs some or all of the following duties:
Customer service representatives supervisors - financial services
Supervise, coordinate, assign and review the work of clerks engaged in the following duties: providing information and customer service; and serving customers in banks, trust companies and other financial institutions
Examine and verify accuracy of work and authorize routine deposits and withdrawals
Establish work schedules and procedures
Coordinate activities with other work units or departments
Resolve work-related problems and prepare and submit progress and other reports
Identify training needs and train workers in job duties and company policies
Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
May perform the same duties as workers supervised.
Customer service representatives supervisors (except financial services)
Supervise, coordinate, assign, and review the work of clerks and agents engaged in conducting surveys and interviews, collecting and compiling statistics, providing information and customer service, and writing correspondence including emails and preparing materials
Establish work schedules and procedures
Coordinate activities with other units and departments
Prepare and submit progress reports and other documentation
Identify training needs and train workers in job duties and company policies
Ensure the smooth operation of computer systems and equipment and arrange for maintenance and repair work
May perform the same duties as workers supervised.
Employment requirements
Experience in the occupation supervised is required.
Completion of college or industry courses related to financial or customer services may be required.
Additional information
Exclusions
Banking, credit and other investment managers (10021)
Other business services managers (10029)
Retail and wholesale trade managers (60020)
Retail sales supervisors (62010)
Supervisors, finance and insurance office workers (12011)
Airline sales and service agents supervisor (in 62022 Accommodation, travel, tourism and related services supervisors)
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