42201 – Social and community service workers



42201 – Social and community service workers
Social and community service workers administer and implement a variety of social assistance programs and community services, and assist clients to deal with personal and social problems. They are employed by social service and government agencies, mental health agencies, group homes, shelters, substance abuse centres, school boards, correctional facilities and other establishments.


Index of titles
Aboriginal centre coordinator
Aboriginal outreach officer - social services
Aboriginal outreach worker
Addictions worker
Addictions worker - compulsive gambling
Case aide - social services
Case management worker - corrections
Case manager - corrections
Certified return-to-work coordinator - disability management
Certified return-to-work facilitator - disability management
Child and youth worker
Child life specialist
Child welfare worker
Child-care worker (except day care)
Community and social services worker
Community animator
Community case manager officer - corrections
Community centre coordinator
Community centre worker
Community counsellor - social services
Community development worker
Community liaison worker
Community mental health worker
Community organization worker
Community rehabilitation worker
Community service worker
Community services officer - social services
Community worker
Correctional centre caseworker
Correctional program officer
Crisis intervention worker
Detention home worker
Development service worker
Developmental service worker
Disability management worker
Drop-in centre worker
Drug addiction worker
Eligibility coordinator - social assistance
Eligibility coordinator - welfare
Exceptional-child-care worker (except day care)
Family service worker
Financial assistance officer - social assistance
Financial assistance worker - social services
Group home operator
Group home worker
Halfway house supervisor
Halfway house worker
Help centre supervisor - social services
Hostel coordinator
Hostel outreach worker
Income maintenance officer - social services
Independent living instructor
Intellectual disabilities worker
Itinerant support service worker
Life coach
Life skills coach
Life skills instructor
Meals-on-wheels worker
Mental health proctor
Mental health support worker
Mental health worker
Native centre coordinator
Native community worker
Native outreach officer - social services
Native outreach worker
Neighbourhood worker - social services
Neuro-linguistic programming coach
Peer support worker
Personal skills development instructor - social services
Psychological assistant
Registered social service worker
Rehabilitation officer - social services
Rehabilitation service worker
Rehabilitation worker - social services
Residence coordinator - group home
Residential counsellor - group home
Return-to-work coordinator - disability management
Return-to-work facilitator - disability management
Settlement worker - community services
Shelter supervisor - social services
Shelter workshop supervisor
Social aid officer
Social animator
Social assistance officer
Social rehabilitation officer
Social rehabilitation technician
Social rehabilitation worker
Social services assistant
Social services volunteer coordinator
Social services worker
Social welfare officer
Special education technician - social and community services
Street outreach worker
Streetworker - social services
Substance abuse worker
Supervised access worker
Transition home worker - social services
Transition house worker - social services
Veteran services officer
Veterans' affairs field officer
Volunteer manager
Welfare and compensation officer
Welfare organization supervisor
Welfare worker
Women's centre coordinator - social services
Women's centre program supervisor - social services
Women's centre supervisor - social services
Women's shelter supervisor
Women's shelter supervisor - social services
Youth development coordinator
Youth hostel coordinator
Youth services worker
Youth worker
Youth worker - social services


Main duties
This group performs some or all of the following duties:
Review client background information, interview clients to obtain case history and prepare intake reports
Assess clients' relevant skill strengths and needs
Assist clients to sort out options and develop plans of action while providing necessary support and assistance
Assess and investigate eligibility for social benefits
Refer clients to other social services or assist clients in locating and utilizing community resources including legal, medical and financial assistance, housing, employment, transportation, day care and other services
Counsel clients living in group homes and halfway houses, supervise their activities and assist in pre-release and release planning
Participate in the selection and admission of clients to appropriate programs
Implement life skills workshops, substance abuse treatment programs, behaviour management programs, youth services programs and other community and social service programs under the supervision of social services or health care professionals
Meet with clients to assess their progress, give support and discuss any difficulties or problems
Assist in evaluating the effectiveness of treatment programs by tracking clients' behavioural changes and responses to interventions
Advise and aid recipients of social assistance and pensions
Provide crisis intervention and emergency shelter services
Implement and organize the delivery of specific services within the community
Maintain contact with other social service agencies and health care providers involved with clients to provide information and obtain feedback on clients' overall progress
Mobilise and coordinate volunteer resources and activities for a range of organizations such as human service agencies, health care facilities, arts and sports, etc.
May maintain program statistics for purposes of evaluation and research
May supervise social service support workers and volunteers.


Employment requirements
Completion of a college or university program in social work, child and youth care, psychology or other social science or health-related discipline is usually required.
Previous work experience in a social service environment as a volunteer or in a support capacity may replace formal education requirements for some occupations in this unit group.
Social service workers may be required to be a member of a provincial regulatory body in some provinces.


Additional information
Progression to professional occupations in social services, such as family and marriage counsellors, social workers, and probation and parole officers, is possible with additional training and experience.


Activities leader - seniors (in 54100 Program leaders and instructors in recreation, sport and fitness )
Educational counsellors (41320)
Instructors of persons with disabilities (42203)
Managers in social, community and correctional services (40030)
Social workers (41300)
Therapists in counselling and related specialized therapies (41301)