62010 – Retail sales supervisors



62010 – Retail sales supervisors
Retail sales supervisors supervise and coordinate the activities of workers in the following unit groups: Retail salespersons and visual merchandisers (64100), Cashiers (65100), Store shelf stockers, clerks and order fillers (65102) and Other sales related occupations (65109). They are employed by stores and other retail businesses, wholesale businesses that sell on a retail basis to the public, rental service establishments and businesses involved in door-to-door soliciting and telemarketing.

Index of titles
Bakery supervisor - supermarket
Cage supervisor - casino
Cashier supervisor - retail
Chief canvasser - retail
Customer service supervisor - retail
Delicatessen supervisor - food store
Delivery person supervisor
Department store supervisor
Department supervisor - retail
Display design supervisor
Display designers supervisor
Door-to-door sales supervisor
Door-to-door salesperson supervisor - retail
Food store supervisor
Front end supervisor - retail
Grocery clerk supervisor
Head cashier
Key holder - retail store
Liquor store supervisor
Meat department supervisor
Newspaper delivery persons supervisor
Newspaper sales supervisor
Newspaper salesperson supervisor
Night crew leader - retail store
Price marker supervisor - retail
Produce department supervisor
Rental service supervisor
Retail sales route supervisor
Retail store department head
Retail store supervisor
Sales clerk supervisor
Sales supervisor
Sales supervisor - retail
Stock clerks supervisor - retail
Stock supervisor - retail
Subscription sales team leader
Supermarket department supervisor
Supervisor - retail
Telemarketer supervisor
Telemarketing services supervisor
Telemarketing supervisor
Telephone sales clerk supervisor


Main duties
This group performs some or all of the following duties:
Supervise and coordinate sales staff and cashiers
Assign sales workers to duties and prepare work schedules
Authorize payments and the return of merchandise
Resolve issues that may arise, including customer requests, complaints and supply shortages
Maintain specified inventory and order merchandise
Prepare reports regarding sales volumes, merchandising and personnel matters
Hire and train or arrange for the training of new sales staff and monitor and report on performance
Ensure the visual standards and image of the store are maintained, such as store displays, signage and cleanliness
May perform the same duties as workers supervised
May perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries.


Employment requirements
Completion of secondary school is usually required.
Previous retail sales experience as a retail salesperson or sales clerk, cashier, telemarketer, door-to-door salesperson or rental agent is usually required.


Additional information
Progression to management positions in retail trade is possible with additional training or experience.


Retail and wholesale trade managers (60020)
Service supervisors (6202)
Technical sales supervisor (in 62100 Technical sales specialists - wholesale trade)